Frequently Asked Questions

Is the packaging really discreet?

Yes. Every order ships in a plain box or mailer with a neutral sender name — nothing on the outside reveals what is inside.

How much is shipping?

Standard US shipping is free on orders over $69, otherwise a $6.95 flat rate. Delivery takes 5–12 business days.

Do I need an account to order?

Yes — a quick registration (username + password) is required so we can attach your shipping address and keep your order history private to you.

What payment methods do you accept?

We accept Visa, Mastercard and other major cards via Stripe's secure checkout. Your card details never touch our servers.

Can I return a product?

Unopened items can be returned within 30 days of delivery — see our Returns page for details.

Are product descriptions in English?

We are translating our catalog. Some product detail sections still show the manufacturer's original content — prices, navigation and checkout are fully in English.