Returns & Refunds

30-Day Return Window

You have 30 days from the delivery date to request a return. For hygiene reasons, we can only accept items that are unopened and in their original sealed packaging.

How to Start a Return

• Contact us via the Contact page with your order number.
• We reply within 1–2 business days with return instructions.
• Once the item arrives back and is inspected, your refund is issued to the original payment method within 5–10 business days.

Defective or Wrong Items

If we sent the wrong item or your item is defective on arrival, contact us within 30 days — we will replace it or refund you in full, including shipping. A photo is usually sufficient; no return shipment required.

Refund Method

All refunds go back to the original payment method (Visa / Mastercard via Stripe). Depending on your bank, the credit may take an additional few days to appear.